Access to quality healthcare is a basic human right, and Inland Empire Health Plan (IEHP) is committed to making this right a reality for millions of Californians. As one of the largest not-for-profit health plans in the United States, IEHP provides affordable, high-quality healthcare services, especially for people in San Bernardino and Riverside counties.
Whether you’re a parent looking for coverage for your children, an older adult managing chronic conditions, or someone with limited income, IEHP offers health plans and services designed to meet your needs.
This guide will walk you through everything you need to know about IEHP – from services and eligibility to benefits, how to enroll, and much more.
What is Inland Empire Health Plan (IEHP)?
IEHP is a public health plan, launched in 1996, that works to improve the delivery of healthcare to the underserved population in Inland Empire, California. As of now, it serves over 1.5 million members through various programs like Medi-Cal, IEHP DualChoice (Medicare-Medicaid Plan), and IEHP Covered.
IEHP is known for its member-first approach, offering extensive preventive care, behavioral health services, vision, dental, and transportation assistance, helping people lead healthier, happier lives.
Why Inland Empire Health Plan Matters
Many individuals in California face challenges accessing medical care due to financial difficulties, limited provider availability, or language barriers. IEHP addresses all these problems by:
- Offering low or no-cost health insurance
- Providing culturally sensitive care
- Maintaining a large provider network
- Offering services in multiple languages
- Supporting members with community-based programs
Core Services Provided by IEHP
IEHP provides a wide range of services that are essential for both short-term and long-term well-being. Here’s a more detailed breakdown:
1. Primary Care
- Regular doctor visits
- Preventive screenings and checkups
- Vaccinations and immunizations
2. Specialist Care
- Access to specialists like cardiologists, dermatologists, endocrinologists, and more with referrals
3. Emergency & Urgent Care
- 24/7 emergency services
- Immediate care for injuries or illnesses
4. Hospital Services
- Inpatient and outpatient hospital stays
- Surgical procedures
5. Pharmacy Services
- Prescription medications
- Mail-order pharmacy options
- Medication counseling
6. Mental & Behavioral Health
- Therapy and counseling
- Substance abuse treatment
- Psychiatry services
7. Vision and Dental Services
- Eye exams and glasses
- Preventive and restorative dental care
8. Transportation Support
- Non-emergency medical transportation (NEMT)
- Rides to doctor’s offices, clinics, and hospitals
9. Care Coordination & Management
- Support for chronic conditions (diabetes, hypertension)
- Personalized care plans
- Nurse advice line available 24/7
IEHP Health Plan Options
1. IEHP Medi-Cal Plan
- Covers low-income families, children, seniors, and people with disabilities
- No monthly premium for most members
- Comprehensive coverage including mental health, dental, vision, and prescription drugs
2. IEHP DualChoice (HMO D-SNP)
- For individuals who qualify for both Medi-Cal and Medicare
- Includes additional benefits such as:
- Over-the-counter (OTC) items
- Hearing aids
- In-home support services
- Care management and case coordination
- Over-the-counter (OTC) items
3. IEHP Covered (Covered California)
- Affordable plans for individuals and families not eligible for Medi-Cal
- Available through the Covered California marketplace
- Includes preventive, emergency, maternity, and mental health services
How to Enroll in IEHP
IEHP makes it easy to apply and get coverage:
✅ Online
Visit https://www.iehp.org and use the enrollment tools.
✅ By Phone
Call IEHP at 1-800-440-4347 (TTY: 1-800-718-4347)
✅ In Person
Visit a nearby IEHP Community Resource Center to get assistance from trained professionals.
✅ Documents You’ll Need
- Proof of residency (utility bill or lease)
- Proof of income
- Social Security number or ID
- Immigration status documents (if applicable)
Why Choose IEHP? (Top Benefits)
- 🏥 Large Network of over 8,000 providers
- 💰 Affordable coverage with low or zero-cost options
- 🚗 Free transportation to and from medical appointments
- 🧠 Behavioral and mental health support
- 🦷 Dental and vision services included
- 🌐 Member portal to manage benefits, find providers, and schedule services
- 🌍 Multilingual support for English, Spanish, Chinese, Vietnamese, and more
IEHP Community Resource Centers
IEHP operates Community Resource Centers in various cities like Riverside, San Bernardino, and Victorville. These centers offer:
- Free health education classes
- Fitness activities (Zumba, yoga)
- Nutrition counseling
- Help with benefit enrollment
This community-based approach makes IEHP more than just an insurance provider—it’s a true healthcare partner.
Member Testimonials
“IEHP helped me get the care I needed after I lost my job. The doctors are great, and the customer service is excellent.” – Maria G., San Bernardino
“The IEHP DualChoice plan gives me everything I need as a senior. It’s a huge help for me and my family.” – John W., Riverside
FAQ’s
1. What is Inland Empire Health Plan (IEHP)?
IEHP is a government-supported health insurance plan that provides low-cost or free healthcare services to people living in Riverside and San Bernardino counties in California. It helps with doctor visits, hospital care, medicines, mental health, vision, dental, and more.
2. Who can apply for IEHP health coverage?
People living in Riverside or San Bernardino County can apply for IEHP if they qualify for Medi-Cal, Medicare, or low-cost insurance under Covered California. Families, children, seniors, and people with disabilities are all eligible based on income and other conditions.
3. What services are included in the IEHP health plan?
IEHP offers many helpful services like:
- Doctor checkups
- Emergency care
- Specialist doctors
- Medicines
- Dental & vision care
- Mental health support
- Transportation for medical visits
- Health classes and support programs
4. How can I apply for IEHP?
You can apply for IEHP in three simple ways:
- Online at www.iehp.org
- By calling 1-800-440-4347
- By visiting an IEHP Community Resource Center near you for free help.
5. Is transportation to doctor appointments free with IEHP?
Yes, IEHP provides free non-emergency transportation for its members. This means you can get a free ride to doctor visits, pharmacy pick-ups, or other health-related appointments.
6. What is the IEHP DualChoice plan?
IEHP DualChoice is a special health plan for people who have both Medi-Cal and Medicare. This plan gives extra benefits like dental care, vision, over-the-counter items, hearing aids, and more personalized health support.
Final Thoughts
Inland Empire Health Plan (IEHP) is more than just a health plan—it’s a lifeline for many individuals and families. With affordable care, extensive benefits, and a strong community presence, IEHP stands out as one of the best healthcare options for people in Inland Empire. Whether you’re new to California, switching from another plan, or just want better healthcare for you or your family, IEHP is here to support your journey toward better health.
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